Refund Policy

Last updated: November 2, 2026

Ezeditor AI ("we," "us," and "our") provides AI photo editing and image generation, subscriptions, and credit-related services. This Refund Policy explains credit returns for failed generations and refund conditions for subscriptions and credit packs. It forms part of our Terms of Service.

This policy is consistent with Section 8 of the Terms of Service and does not limit your rights under mandatory law.

1. Credit Returns for Failed Generations

If the system confirms that a task failed, or a submission is explicitly rejected without completing generation, we will return the credits charged for that task.

Returned credits retain their original batch expiry and do not receive a new validity period. If the original credits have already expired, returned credits may expire immediately. Credits revoked following a monetary refund will not be restored again through a failed task.

Queuing, processing delays, status verification, or retries to save results do not automatically constitute generation failure. We may need to verify the outcome of tasks whose status remains uncertain.

A successfully generated result that does not fully meet your aesthetic preferences or expectations does not automatically constitute task failure. If you believe a technical error occurred, contact us with the task ID for investigation.

A credit return is a credit adjustment, distinct from a monetary refund, and does not extend the deadline for requesting a monetary refund.

2. First Subscription Refunds

If you are purchasing a paid Ezeditor AI subscription for the first time, you may request a full refund within 7 calendar days after successful payment for that first subscription, provided that the credits issued for that payment have not been used.

This protection applies to your first monthly or annual subscription purchase. It does not apply to:

• Subscription renewal charges;
• Purchases made after you previously held a paid Ezeditor AI subscription;
• Other paid plan-change transactions that are not your first subscription purchase.

Previously using only the Free plan or purchasing one-time credit packs does not prevent you from qualifying as a first-time subscriber under this refund protection.

3. Credit Pack Refunds

For a separately purchased credit pack, you may request a full refund within 7 calendar days after successful payment for that purchase, provided that the credits issued for that pack have not been used.

Any subscriber bonus credits issued with the pack are part of that purchase's credits. Once any of those credits have been used, the pack and its remaining credits generally no longer qualify for this voluntary refund protection.

4. Determining Whether Credits Have Been Used

Refund eligibility is verified against the credit records for the relevant subscription payment or credit-pack order, rather than solely against your total account balance.

Using free credits or credits from other orders does not, by itself, make this purchase ineligible for a refund.

Credits fully returned following a confirmed generation failure are not treated as having been used to complete a generation. For tasks that have been charged but are still processing, we must first verify their final status before determining refund eligibility.

If you submit your refund request within the 7-day period, it will not be treated as late solely because verifying task status or processing the request takes additional time.

5. Entitlements After a Refund

Once a refund is completed, we will revoke unused credits from the refunded purchase, including any associated bonus credits.

A subscription refund also ends the entitlements associated with the refunded purchase, stops future credit installments for that purchase, and cancels future automatic renewal of the relevant subscription.

Other independent orders, purchases that have not been refunded, and free credits do not automatically become invalid because of that refund.

6. Requests and Refund Timing

Email support@ezeditor.net and provide:

• Your account email address;
• The order number or transaction ID;
• The purchase date;
• The purchase for which you are requesting a refund and the reason.

We will verify payment and credit usage records. Once approved, a full refund of the amount actually charged for the original transaction will be returned to the original payment method. Refunds typically take 5–10 business days to arrive, depending on the payment processor and bank.

We will not ask you for your password, complete payment card number, or payment card security code.

7. Statutory Rights

This policy provides voluntary refund protection and does not limit your rights under mandatory law to withdraw, receive a refund, obtain remedies for services, or raise a payment dispute.

Immediate provision of digital services or delivery of credits does not, by itself, exclude those rights. Where consent to immediate performance or a related acknowledgment is legally required, we will obtain it separately through an appropriate process.

8. Contact Us

If you have any questions about this Refund Policy, contact support@ezeditor.net.